Payments & Safety

  • Yes. All transactions are protected with 256-bit SSL encryption. We only work with secure and certified third-party payment providers.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept credit cards (VISA, MasterCard, and American Express), PayPal, and bank transfers via SOFORT.

Shipping & Delivery

  • All orders are processed within 2–3 working days (Monday to Friday). Orders placed during the weekend are processed on the next business day.

    How long will delivery take?

    • Spain: 3–4 business days
    • EU: 5–6 days (standard) / 2–3 days (express)
    • North America/Canada: 3–4 days (express)
    • Asia / Oceania: 4–6 days (express)
    • South America: 4–6 days (express)

  • Spain

    Standard €8.00 3–4 days

    European Union

    Standard €18.00 5–6 days

    European Union

    Express €25.00 2–3 days

    North America/Canada

    Express €25.00 3–4 days

    Asia / Oceania

    Express €27.00 4–6 days

    South America

    Express €35.00 4–6 days

    Prices are listed in euros and do not include customs duties or local taxes, which may apply in your country and are the buyer’s responsibility.

  • Yes, we ship worldwide. Please note that orders outside the European Union may be subject to import duties or local taxes. These are the responsibility of the buyer.

  • A full list of all of our shipping areas can be found here.

    If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Returns & Refunds

  • Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund policy.

  • You can return any item within 14 days of receiving your order. Items must be in original condition: unworn, unwashed, with tags, and in original packaging.

  • Email us at info@suroswimwear.com with your order number and the item(s) you wish to return. We’ll provide a return authorization and shipping instructions.

  • Email us at info@suroswimwear.com with your order number and the item(s) you wish to return. We’ll provide a return authorization and shipping instructions.

  • When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

  • When an order includes free shipping, only the cost of the return shipping is handled by the customer.

  • Once we receive and inspect the item(s), we’ll refund your payment within 5–7 business days. The refund will be issued to the original payment method.